Reference

How gullybet Handles Your Legal Standing

Our legal framework sets out exactly what you agree to when you open an account, how your data is stored, and what rights you hold at every step…

Indian Law AlignmentAccount Holder RightsData Retention PolicyJurisdiction-Aware AccessContact Paths Documented

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Terms That Govern Your Account

gullybet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to gullybet services depends on the laws of your local jurisdiction, and we take that seriously. By completing account registration, you confirm that your use of the platform is permitted under the laws applicable to you. Our terms cover account eligibility, wallet use via UPI,

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Paytm and PhonePe, dispute resolution pathways, and the circumstances under which account activity may be reviewed or restricted. We retain transaction records in line with applicable regulatory requirements, and your consent to those retention periods forms part of the account agreement. Any updates to these terms
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are communicated via the registered email on your account before they take effect, giving you time to review changes and decide how you wish to proceed. Contact our compliance team if you need a plain-language copy of any clause.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH COMPLIANCE TEAM

How to Contact Us on Legal Matters

Need clarification on a specific clause, a data access request, or a dispute you want to escalate?

Email Compliance Desk Send your data access requests, clause queries or formal disputes to our dedicated compliance email. We aim to acknowledge within 24 hours and provide a substantive reply within 7 working days of receipt.

Live Chat Legal Flag Start a live chat session and select the Legal or Policy flag from the topic menu. Our agent will transfer you to a compliance-trained team member who can log your request formally and issue a reference number.

Registered Mail Address For formal legal notices or written complaints requiring a physical record, our registered address is available on request via compliance email. Responses to written notices follow the timelines set out in our dispute resolution clause.

ACCOUNT SECURITY STANDARDS

How We Protect and Manage Your Data

Every account at gullybet is protected by a combination of encryption, access controls and documented data-handling procedures.

Encrypted Data Storage

Your personal details and payment references are stored using industry-standard encryption. We do not store full UPI, Paytm or PhonePe credentials — only tokenised identifiers used to match your wallet on withdrawal requests.

Cookie Policy

We use session cookies to keep you logged in, preference cookies to remember your lobby settings, and analytics cookies to measure page performance. You can manage cookie preferences from the account settings panel at any time.

Data Retention Periods

Transaction logs are retained for a minimum period required under applicable law, typically up to five years. After the retention window closes, records are securely deleted unless an active dispute or regulatory inquiry requires extended hold.

Who Holds Your Data

gullybet acts as the data controller for all account information you submit. We do not sell personal data to third-party marketing firms. Aggregated, anonymised analytics may be shared with platform infrastructure partners under strict data-processing agreements.

Requesting Changes to Your Data

You can request a copy of your stored data, ask us to correct inaccurate details, or request deletion of your account data via the compliance email. We process verified data-change requests within 14 working days and confirm completion in writing.

Account Access Controls

Two-factor verification is available on all accounts and strongly recommended. If you suspect unauthorised access, use the account freeze option in settings or contact live chat immediately — our security team can lock the account within minutes.

Your Policy Questions, Addressed Directly

These are the questions we receive most often about account terms, data rights and legal access. If your question is not covered here, reach the compliance desk via email or the live chat legal flag.

Access depends entirely on the laws of your state and local jurisdiction. It is your responsibility to confirm that using the platform is permitted where you are located. We do not accept accounts from jurisdictions where local law explicitly prohibits such activity.

We collect your name, contact details, date of birth for age verification, and payment identifiers such as your UPI handle or Paytm-linked number. This data is used solely for account operation, compliance verification and payment processing — nothing else.

Email the compliance desk from your registered account email address with the subject line 'Data Access Request'. We will verify your identity and send a full data export within 14 working days. No fee is charged for a standard request.

Yes, subject to retention obligations under applicable law. Where a regulatory hold does not apply, we will delete your personal data within 30 days of a verified deletion request. Transaction records required by law remain on file for the statutory period only.

We notify you at your registered email address before any material change takes effect. Continued use of the account after the notified date constitutes acceptance. You can close your account before the change takes effect if you do not wish to accept the revised terms.

Disputes are first addressed through our internal complaints process — raise a formal complaint via the compliance email and we will respond with a resolution proposal within 10 working days. Unresolved disputes may then be escalated as set out in the full terms document.

We store tokenised wallet identifiers only — never your full UPI or Paytm credentials. These tokens allow our payment processor to match your withdrawal request to your verified wallet without exposing sensitive payment details to our application layer.

How gullybet Handles Your Legal Standing

How to Contact Us on Legal Matters

How We Protect and Manage Your Data

Encrypted Data Storage

Cookie Policy

Data Retention Periods

Who Holds Your Data

Requesting Changes to Your Data

Account Access Controls

Your Policy Questions, Addressed Directly

01 Who can legally use gullybet in India?

02 What data does gullybet collect when I open an account?

03 How do I request a copy of my personal data?

04 Can I ask gullybet to delete my account data?

05 What happens if the terms are updated?

06 How are disputes between me and gullybet resolved?

07 Are my UPI and Paytm details stored on gullybet servers?

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