Reference

Terms and Conditions That Govern Your Account

These terms set out the rules for every account on gullybet — from how you deposit using UPI, Paytm or PhonePe, to how withdrawals are processed and what…

Account eligibility depends on local lawDeposits via UPI, Paytm, PhonePeWithdrawals verified within accountAccess where local law permitsTerms updated via account notice

Explore the Lobby Read FAQ

What These Terms Cover and Where They Apply

gullybet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every interaction you have with your gullybet account — opening it, funding it, placing bets, and requesting payouts. Access to the platform is available only where local law in your region permits online wagering. We do not extend services to jurisdictions where

1
doing so would be unlawful. Your acceptance of these terms is confirmed when you complete account registration; continued use of the platform after any update to the terms constitutes your acceptance of the revised version. Changes are notified through your account dashboard, so check it regularly.
2
Jurisdiction-specific rules — including applicable tax obligations on winnings — remain your responsibility under local law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR POLICY TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear, or if you need to raise a formal query about your account rights, our support team handles policy questions seven days a week.

Live Chat Our live chat connects you to a policy-aware agent directly from within your account dashboard. Available seven days a week during extended hours for India-based accounts.

Email Support Send a detailed query to our support address from your registered email. We aim to respond within 24 hours on weekdays and 48 hours over weekends for complex policy matters.

Help Centre Our help centre hosts structured answers to common terms-related questions — account closure procedure, fund-return timelines, and eligibility conditions are all documented there.

ACCOUNT SECURITY AND DATA

How We Manage Your Data and Account Security

gullybet applies a layered approach to keeping your account secure and your data handled correctly.

Password and Login Security

Account passwords are stored in hashed form — we cannot read them. Two-factor authentication is available from your account security settings and we encourage you to switch it on before your first deposit.

Cookie Policy

We use functional and analytics cookies to keep your session active and to understand how the lobby is used. You can manage cookie preferences from the settings panel; disabling analytics cookies does not affect your ability to deposit or play.

Transaction Data Retention

Deposit and withdrawal records — including UPI reference numbers, Paytm transaction IDs and PhonePe receipts — are retained for seven years in line with financial record-keeping obligations under applicable Indian law.

Requesting Account Changes

To update your registered mobile number, email address or linked payment method, raise a request through live chat with identity verification ready. Changes take effect within one working day after verification is complete.

Data Access Requests

You may request a copy of the personal data we hold against your account by writing to our support email. We process these requests within 30 days and deliver the data in a readable format to your registered address.

Account Closure and Data Deletion

Closing your account does not immediately delete all records — transaction history is legally retained as above. You may request deletion of marketing-related data and non-obligatory personal records separately through the help centre form.

Frequently Asked Questions About These Terms

These questions cover what we hear most often from account holders about how the terms apply day-to-day — from account eligibility to data rights and how we handle disputes.

Account access is available where local law in your region permits online wagering. It is your responsibility to confirm that accessing the platform is lawful in your jurisdiction before completing registration.

Any verified balance in your wallet at the time of closure is returned to the payment method last used — UPI account, Paytm wallet or PhonePe-linked account. The refund is processed within five working days of the closure being confirmed.

We can update the terms at any time, but we notify you through your account dashboard before changes take effect. Continued use of the account after the effective date signals your acceptance of the revised terms.

Raise a dispute through live chat and quote the UPI reference, Paytm transaction ID or PhonePe receipt number. Our team cross-checks the record with the payment provider and responds with findings within 48 hours.

We hold your registration details, linked payment method identifiers, login history and transaction records. You can request a full data summary by emailing support from your registered address; we deliver it within 30 days.

We share transaction data with payment processors — including UPI network partners and Paytm or PhonePe as applicable — only to the extent needed to complete or verify your deposit or withdrawal. We do not sell personal data.

Contact our live chat immediately and request an account freeze. We can lock your account within minutes while our security team investigates. Change your password and enable two-factor authentication once the account is secured.

Terms and Conditions That Govern Your Account

How to Contact Us About These Terms

How We Manage Your Data and Account Security

Password and Login Security

Cookie Policy

Transaction Data Retention

Requesting Account Changes

Data Access Requests

Account Closure and Data Deletion

Frequently Asked Questions About These Terms

01 Who is eligible to open an account under these terms?

02 What happens to my funds if I close my account?

03 Can gullybet change these terms without notice?

04 How do I dispute a transaction recorded in my account?

05 What personal data does gullybet hold on my account?

06 Does the platform share my data with third parties?

07 What should I do if I think my account has been accessed without my consent?

Related Pages